Frequently Asked Questions

  • How is voice files managed in your company?

    Customers can call in, record on a voice recorder or using an iphone app to send us the files.

  • Can I avail my dictated and transcribed files online at any time?

    Yes, you can avail your dictated and transcribed files online at any time.

  • Does your company follow the HIPAA norms and the HITECH Act standards?

    Yes, our company follow the HIPAA norms and the HITECH Act standards.

  • What kind of tools do medical professionals need to have to dictate clinical documentation?

    We have our own voice to tramscription text conversion system, so you can upload the voice file also and you will get text version document in .docx format.

  • Is there any particular timing for a toll-free dictation process?

    No, we are open and providing service 24x7.

  • What is the security that can be offered to clients?

    Everything is kept password protected. SSL is used to upload files and any files (voice or transcribed) older than 6 months are deleted off our systems.

  • Does your company supply dictation equipment?

    Yes, we supply voice recorders at wholesale prices.

  • What are your company rates?

    As low as 9 cents a line.

  • What are your work timings?

    We accept files all day long. Our 12 hour delivery has a 6pm Pacific cut off.

  • Is there a trial run where we can see the kind of work that you do?

    Yes, we provide a 1 week free trial.

  • How can I begin my free trial?

    Calling our toll free number and setting it up.

  • Do you do STAT work?

    Yes, we do STAT work.

  • Do the medical transcriptionists in your company sign confidentiality agreements?

    Yes, our medical transcriptionists do sign confidentiality agreements.

  • What is your turn-around time?

    Our turn-around time are 12-24 Hours.

  • What is the nature of your pricing module?

    We charge per typed line. We don't charge for blank lines.

  • Are there any other benefits that your company offers?

    We provide an account manager who you can call at all times regardless of time/day.

  • Where is your company located?

    Fresno, CA, USA.

  • Does your company also do general transcription or non-medical transcription?

    We provide only Medical Transcription Services.

  • Are your services Mac-compatible?

    Yes, our service are MAC compatible.

  • Which are the states where you provide medical transcription services?

    All throughout the United States of America.

  • Are there any particular medical practice groups that you cater to?

    All medical practices/groups.

  • Do you know how much it would cost me if I sending a fax?

    We have faxing services at bulk rates. We can send 1000 faxes a month for as low as $150 a month.

  • Since there are various types of dictation, would it be possible to have multiple templates?

    Yes. As many as our clients want.

  • How are dictations processed?

    We don't use software. We have humans listen to each voice file and transcribe. We then have a QA and grammar checks on top of that.

  • How will I be assured of quality transcription?

    We have 3 layers of quality checks. Our clients speak for our quality. They have been with us for over 10 years now. We can provide references on request.

  • What about data security?

    We provide end to end security for all voice files sent to us over wire.